Terms & Conditions

Last Updated: October 2, 2026

These Terms & Conditions govern your use of the Coweep website and purchases made through our online store.

Coweep is operated by NGV SOLUTIONS LTD, a company registered in the United Kingdom.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website or purchasing our products.

1. Business Information

Business Name: NGV SOLUTIONS LTD

Company Number: 12775994

Trading Name: Coweep

Address: 128 City Road, London, EC1V 2NX, United Kingdom

Email: [email protected]

Phone: +44 7311 468189

Customer Service: Monday–Friday, 9:00 AM–5:00 PM

2. About Our Website

Coweep is an online retail store offering fashion and accessories, including:

Women’s outfits
Men’s outfits
Belts
Bags

We aim to provide accurate information about our products, including descriptions, images, prices, available options, and other relevant details.

We may update product information when necessary to reflect changes in availability, specifications, pricing, or other relevant information.

3. Website Use

You may use our website for lawful purposes and in accordance with these Terms & Conditions.

You must not use the website:

For any unlawful or fraudulent purpose.
To attempt to gain unauthorized access to our website or systems.
To interfere with the normal operation or security of the website.
To upload or transmit malicious software, viruses, or harmful code.
To infringe the rights of Coweep or any third party.
To submit false or misleading information.

We reserve the right to restrict or terminate access to our website where necessary to protect our website, customers, business, or third parties, subject to applicable law.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate and up to date.

Product images are provided for illustrative purposes. Actual colours may appear differently depending on your device or screen settings.

If we identify an error in a product description, price, availability, or other information, we may correct the information as soon as reasonably possible.

Nothing in these Terms limits your statutory consumer rights.

5. Product Availability

Products displayed on our website are subject to availability.

We may update, modify, or discontinue products from time to time.

If a product becomes unavailable after you have placed an order, we will contact you and, where appropriate, provide a refund for any amount paid for the unavailable product.

6. Prices

Product prices are displayed on the applicable product pages.

We may change prices from time to time. Any price change will not affect an order that we have already accepted, except where an obvious pricing error has occurred or where otherwise permitted by applicable law.

We take reasonable steps to ensure that prices displayed on the website are accurate.

7. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you should receive an order confirmation containing relevant order information.

An order is subject to acceptance and product availability.

We reserve the right to decline or cancel an order where reasonably necessary, including where there is an obvious pricing or product information error, suspected fraudulent activity, or product availability issue.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

8. Payment

Payments are processed through the payment methods and payment providers made available at checkout.

Payment information may be processed by third-party payment providers, such as Stripe, in accordance with their applicable terms and privacy policies.

We do not knowingly store complete payment card details on our website where such information is processed directly by the relevant payment provider.

Please refer to our Payment Policy for additional information about accepted payment methods and payment processing.

9. Shipping & Delivery

We currently provide shipping throughout the United Kingdom.

Standard shipping is free on all orders.

Orders are generally processed within 1–2 business days, Monday through Friday. Our order cut-off time is 5:00 PM (GMT), London time.

After dispatch, estimated transit time is 7–12 business days, Monday through Friday.

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

For complete information about processing, delivery, address changes, cancellations, and damaged parcels, please review our Shipping & Delivery Policy.

10. Returns & Refunds

We offer a 30-day return period from the date you receive your order, subject to the eligibility requirements in our Return & Refund Policy.

For eligible change-of-mind returns, the customer is responsible for return shipping costs.

For items confirmed to be defective, damaged, or incorrect, Coweep will cover the applicable return shipping cost.

Coweep does not charge a restocking fee on eligible returns.

For complete information about return eligibility, return procedures, exchanges, and refunds, please review our Return & Refund Policy.

Nothing in our return policy affects any statutory rights you may have under applicable UK consumer law.

11. Customer Accounts

If you create an account on our website, you are responsible for providing accurate information and keeping your account credentials secure.

You should notify us if you believe your account has been accessed without authorization.

We may restrict or suspend an account where reasonably necessary for security, fraud prevention, or violation of these Terms, subject to applicable law.

12. Intellectual Property

Unless otherwise stated, the content available on the Coweep website, including text, graphics, logos, photographs, product information, page layouts, and other materials, is owned by or used lawfully by Coweep or NGV SOLUTIONS LTD.

You may view and use the website for personal, non-commercial purposes.

You must not reproduce, distribute, modify, copy, publish, or commercially exploit website content without appropriate authorization, except where permitted by law.

13. Third-Party Services and Links

Our website may use third-party services, including payment and technical service providers.

Our website may also contain links to third-party websites.

Third-party websites and services are operated independently from Coweep. Their own terms and privacy policies may apply when you use them.

We are not responsible for third-party websites or services to the extent permitted by applicable law.

14. Accuracy of Information

We aim to provide accurate and current information on our website.

If we discover an accidental typographical error or other obvious error involving a product, price, availability, or other information, we may correct it.

We do not intend for any information on our website to override or restrict rights provided to consumers under applicable law.

15. Website Availability and Security

We make reasonable efforts to keep our website available and functioning properly.

However, temporary interruptions may occur because of maintenance, technical problems, security issues, internet connectivity, or circumstances outside our reasonable control.

You must not attempt to interfere with the security or operation of our website.

16. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited.

This includes liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

Subject to the above, we are responsible for losses or damage caused by our breach of these Terms or failure to comply with applicable legal obligations, subject to any limitations permitted by law.

We are not responsible for losses that are not reasonably foreseeable or that result from circumstances outside our reasonable control, to the extent permitted by applicable law.

17. Events Outside Our Control

We are not responsible for delays or failures caused by circumstances outside our reasonable control, including significant transportation disruptions, severe weather, natural events, widespread technical failures, or other events that could not reasonably have been prevented.

Where such an event affects an order, we will make reasonable efforts to communicate with affected customers and provide appropriate information.

18. Privacy

Personal information submitted through our website is handled in accordance with our Privacy Policy.

By using our website or placing an order, you acknowledge that your information will be processed as described in our Privacy Policy.

19. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our website, services, business practices, or legal requirements.

The latest version will be published on this page with the applicable update date.

Changes will not affect rights or obligations that have already arisen where applicable law prevents such changes from doing so.

20. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protection rights that apply to you.

Where applicable, consumers may have additional rights under the laws of their place of residence.

21. Contact Us

If you have questions about these Terms & Conditions, please contact us: