Last Updated: October 2, 2026

This Shipping Policy explains how orders placed through Coweep are processed and delivered within the United Kingdom.

Coweep is operated by NGV SOLUTIONS LTD. By placing an order through our website, you acknowledge and agree to the shipping terms described below.

1. Shipping Area

We currently offer shipping throughout the United Kingdom.

2. Shipping Cost

Free Shipping: We offer free shipping on all orders within the United Kingdom.

There are no standard shipping charges for eligible UK orders.

3. Order Processing & Delivery Times

Order Handling Time

Orders are generally processed within 1–2 business days, Monday through Friday.

Order Cut-Off Time

Our order cut-off time is 5:00 PM (GMT), London time, Monday through Friday.

Orders placed after the cut-off time may be processed on the next business day.

Transit Time

After an order has been processed and dispatched, the estimated transit time is 7–12 business days, Monday through Friday.

Estimated Total Delivery Time

The estimated total time from order placement to delivery is generally:

1–2 business days for handling + 7–12 business days for transit.

Delivery times are estimates and may vary depending on circumstances outside our control, including courier delays, weather, or other transportation-related disruptions.

4. Change of Delivery Address

If you need to change your delivery address, please contact us as soon as possible and preferably within 24 hours of placing your order.

Once an order has been dispatched or is in transit, we may be unable to change the delivery address.

Please contact:

Email: [email protected]

Phone: +44 7311 468189

5. Order Cancellations

Cancellation requests can be accepted before an order has been dispatched.

If an order has already been dispatched, cancellation may no longer be possible. In that situation, please refer to our Return & Refund Policy for information about available options.

To request a cancellation, contact us as soon as possible after placing your order.

6. Damaged Parcels

If your parcel appears to be damaged when delivered, please inspect the package as soon as possible.

Where possible, if the parcel is visibly damaged at the time of delivery, you may refuse delivery and contact our customer service team.

If the parcel has already been delivered, please contact us promptly with details of the damage. We may request photographs or other information to help us assess the issue and determine the appropriate next steps.

Email: [email protected]

Phone: +44 7311 468189

7. Delivery Delays

The delivery times provided above are estimates. Occasionally, delivery may take longer due to circumstances outside our control, such as courier delays, severe weather, transportation disruptions, or other unforeseen events.

If your order has not arrived within the expected delivery timeframe, please contact our customer service team so we can assist you.

8. Customer Service

For questions about shipping, delivery, order processing, address changes, cancellations, or damaged parcels, please contact us.

Business Name: NGV SOLUTIONS LTD

Company Number: 12775994

Address: 128 City Road, London, EC1V 2NX, United Kingdom

Email: [email protected]

Phone: +44 7311 468189

Customer Service: Monday–Friday, 9:00 AM–5:00 PM