Last Updated: October 6, 2026

At Coweep, operated by NGV SOLUTIONS LTD, we aim to provide a secure, transparent, and straightforward payment process for all orders placed through our website.

1. Secure Payment Processing

Payments are processed securely through Stripe, a third-party payment service provider.

Payment information is transmitted through secure payment systems and is handled by the payment provider in accordance with applicable security standards. Coweep does not store complete payment card details on its own servers.

2. Accepted Payment Methods

The following payment methods are accepted at checkout:

• Visa
• Mastercard
• American Express
• Discover
• UnionPay

Available payment options may vary depending on the checkout process, payment provider, or other applicable circumstances.

3. Currency and Pricing

• Product prices are displayed in British Pounds Sterling (GBP £) unless otherwise stated.
• The price displayed at checkout is the amount applicable to the order, subject to any clearly stated applicable charges.
• Any applicable taxes or VAT included in the displayed price will be presented as required.
• Coweep does not add a separate payment processing fee to orders.

4. Payment and Order Confirmation

Full payment is required when an order is placed.

Once payment has been successfully processed and the order has been accepted, customers will receive an order confirmation by email containing the relevant order details.

An order is not considered fully confirmed until payment has been successfully authorized and the order has been accepted by Coweep.

5. Payment Verification and Security Checks

For fraud prevention and payment security, Coweep or its payment provider may perform additional verification checks when necessary.

If additional information or verification is required, the order may be held until the payment verification process is completed. Orders that cannot be successfully authorized or verified may be declined or cancelled, with any payment received refunded where applicable.

6. Currency Conversion and Bank Fees

If your bank account or payment method uses a currency other than GBP, your bank or payment provider may apply currency conversion fees, foreign transaction fees, or other charges.

These fees are determined by your bank or payment provider and are not charged by Coweep.

7. Refunds and Payment Reversals

Approved refunds are issued to the original payment method used for the order, in accordance with our Return & Refund Policy.

Once Coweep processes a refund, the time required for the funds to appear in your account may vary depending on your bank or payment provider.

Coweep does not control the processing time imposed by banks or payment providers after a refund has been issued.

8. Payment Issues

If you experience a payment problem, an unexpected payment issue, or have questions regarding a transaction, please contact our customer service team using the details below.

We will review the issue and provide appropriate assistance.

9. Business Information

Business Name: NGV SOLUTIONS LTD

Company Number: 12775994

Trading Name: Coweep

Address: 128 City Road, London, EC1V 2NX, United Kingdom

Email: [email protected]

Phone: +44 7311 468189

Customer Service: Monday–Friday, 9:00 AM–5:00 PM

Coweep is committed to maintaining a secure and transparent payment process and providing customers with clear information about how payments and refunds are handled.