Return & Refund Policy

Last Updated: October 2, 2026

At Coweep, we want customers to have a straightforward experience when purchasing our products. This Return & Refund Policy explains when and how you can request a return or refund for an eligible purchase.

Coweep is operated by NGV SOLUTIONS LTD.

1. Return Period

We offer a 30-day return period.

You have 30 days from the date you receive your order to contact us and request a return.

Returns requested after this period may not be accepted.

2. Return Eligibility

To be eligible for a return, the item must:

Be in the same condition in which you received it.
Be unworn and unused.
Have all original tags attached, where applicable.
Be returned in its original packaging, where applicable.
Include proof of purchase or valid order information.

Returned items will be inspected before a refund is approved.

3. How to Request a Return

To request a return, please contact us at:

Email: [email protected]

Phone: +44 7311 468189

Please provide your order information and explain the reason for the return.

Do not send an item back before contacting us and receiving return instructions. Returns sent without prior authorization may not be accepted.

If your return request is approved, we will provide the applicable return instructions and return address.

4. Return Address

Approved returns should be sent to:

NGV SOLUTIONS LTD
128 City Road
London, EC1V 2NX
United Kingdom

Please do not send a return to this address before your return request has been approved and you have received our return instructions.

5. Change-of-Mind Returns

If you want to return an item because you have changed your mind, selected the wrong size, or no longer want the product, the return may be accepted provided that the item meets the eligibility requirements in this policy.

For change-of-mind returns, the customer is responsible for the return shipping cost.

The original item must be returned in its eligible condition before the refund can be processed.

6. Restocking Fees

Coweep does not charge a restocking fee on eligible returns.

No restocking fee will be deducted from an approved refund. Customers remain responsible for return shipping costs for change-of-mind returns as described in this policy.

7. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at [email protected].

We may request photographs or other information to help us assess the issue.

If the item is confirmed to be damaged, defective, or incorrect, Coweep will cover the applicable return shipping cost and provide instructions for returning the item.

Please contact us before returning the item so that we can arrange the appropriate return process.

8. Non-Returnable Items

Items that have been worn, used, damaged after delivery, altered, or returned without the required original components may not be eligible for a refund.

Certain products may have specific return restrictions where clearly stated on the applicable product page before purchase.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

9. Sale Items

Sale items are eligible for return provided they meet the return eligibility requirements in this policy, unless a specific product page clearly states otherwise before purchase.

10. Exchanges

We do not process direct exchanges.

If you would like a different item, size, or product, you may return the original eligible item. Once the return has been accepted and processed, you may place a new order for the desired item.

11. Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method within 10 business days after the return has been approved.

The time required for the refund to appear in your account may also depend on your bank or payment provider.

If you have not received your approved refund after 10 business days, please contact us at: [email protected]

12. Contact Us

If you have questions about returns or refunds, please contact our customer service team.

Business Name: NGV SOLUTIONS LTD

Company Number: 12775994

Address: 128 City Road, London, EC1V 2NX, United Kingdom