Privacy Policy

Last Updated: October 6, 2026

At Coweep, operated by NGV SOLUTIONS LTD, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us, or otherwise interact with Coweep, how we use that information, and the choices available to you.

1. Business Information

Business Name: NGV SOLUTIONS LTD

Company Number: 12775994

Trading Name: Coweep

Address: 128 City Road, London, EC1V 2NX, United Kingdom

Email: [email protected]

Phone: +44 7311 468189

Customer Service: Monday–Friday, 9:00 AM–5:00 PM

2. Information We Collect

Depending on how you interact with our website, we may collect information such as:

Full name
Email address
Shipping and billing address
Phone number
Order and purchase information
Information you provide when contacting customer support
Payment-related information required to process your order

When you visit our website, certain technical information may also be collected automatically, including:

IP address
Browser and device information
Operating system
Pages visited and interactions with the website
Date and time of visits
Referral source, such as a search engine or other website

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. Payment Information

Payments are processed through third-party payment service providers, including Stripe.

Coweep does not store complete credit or debit card numbers on its own servers. Payment information is handled through the applicable payment provider’s secure systems.

For additional information about payment processing, please refer to our Payment Policy.

4. How We Use Personal Information

We may use the information we collect to:

Process and fulfill orders
Arrange delivery and provide shipping updates
Send order confirmations and other transaction-related communications
Respond to customer inquiries and provide support
Process returns, refunds, and other order-related requests
Maintain and improve our website and services
Detect, prevent, and investigate fraud or unauthorized activity
Meet applicable legal, accounting, tax, and regulatory requirements
Send promotional communications where you have provided the required consent or where otherwise permitted by applicable law

We do not use your personal information for purposes unrelated to the operation of our business unless permitted or required by law.

5. Cookies and Similar Technologies

Coweep may use cookies and similar technologies to operate the website, remember preferences, understand website usage, and improve the shopping experience.

We may use analytics services such as Google Analytics to understand how visitors interact with our website.

Depending on your browser, device, or applicable cookie controls, you may be able to manage or restrict cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

6. Sharing Personal Information

We may share relevant personal information with trusted service providers when necessary to operate our business and provide services to you.

For example, information may be shared with:

Payment processors for payment authorization and processing
Shipping and delivery providers for order fulfillment
Website, hosting, analytics, or technology service providers
Professional or legal advisers where necessary
Government authorities or other parties where required by law

We only provide service providers with information that is reasonably necessary for them to perform their services.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, manage orders and customer relationships, comply with legal and accounting obligations, resolve disputes, prevent fraud, and enforce our agreements.

The retention period may vary depending on the type of information and the reason it was collected.

Payment card details are not stored by Coweep after payment processing.

9. Guest Checkout and Customer Accounts

You may browse Coweep without creating an account.

Where available, customers may place orders using guest checkout or create an account to make future purchases easier.

If you create an account, we may retain the information associated with that account while it remains active or as otherwise required for legitimate business or legal purposes.

10. Marketing Communications

We may send promotional emails or other marketing communications where you have opted in or where such communications are otherwise permitted by applicable law.

You can unsubscribe from marketing emails by using the unsubscribe option provided in the communication or by contacting us.

Transactional communications, such as order confirmations, shipping updates, and information relating to your purchases, may still be sent when necessary to fulfill your order or provide customer support.

11. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, which may include requesting access to, correction of, or deletion of your personal information.

You may also have rights to object to or restrict certain processing or to withdraw consent where processing is based on consent.

To make a privacy-related request, please contact us using the details below. We may need to verify your identity before completing certain requests.

12. Children’s Privacy

Coweep’s website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

13. Third-Party Websites

Our website may contain links to third-party websites or services. Coweep is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When changes are made, the updated version will be published on this page with a revised Last Updated date.

15. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:

NGV SOLUTIONS LTD