Return And Exchange Policy

Return Policy:

We take pride in offering trendy, innovative, and flawless products. If an item doesn’t meet your expectations or fit properly, you have 30 days from the delivery date to initiate a return exchange

Return Conditions:

• The product must be unworn, in its original condition, and have all tags intact.
• Report any defects or damages with photo proof within 3 days of receiving the item.

Coweep is recognized as one of the leading brands across the internet, known for its quality and style. At Coweep, customer satisfaction is our top priority. Each product is crafted with care and attention to detail, but we understand that occasional issues may arise.

To uphold our standards and serve our customers better, we’ve established a set of Return & Exchange guidelines for your reference. For a smooth and transparent experience, please review our clear and fair Return & Exchange Policy below before placing your order.

We encourage you to carefully review the policy below before placing an order to avoid any inconvenience.

Frequently Asked Questions

• What is the return shipping fee?

  We provide free return and exchange labels to ensure a hassle-free experience for our USA customers.

• Who can I contact for guidance on finding the perfect fit?

  Our fitting experts are available to assist you. You can contact them through our website by emailing customer support.

• Will I be notified once my return, exchange is processed?

  Yes, you will receive an email notification once your return, exchange has been processed.

• Size & Fit Issues?
   
• Must be reported within 24-48 hours of receiving the product.
• If you ordered the wrong size and the item matches our accurate size chart, no return will be accepted. However, considering the scenario, we may offer:
•  A new item at a discounted price, while you keep the original.
• If it’s a sizing error from our side, we’ll cover the exchange cost.
• Proof via pictures is required for any sizing-related claims.