Privacy Policy

At Coweep, your privacy is a top priority for us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or place an order. We are committed to safeguarding your data and providing a secure shopping experience.

Information We Collect

When you visit our website, we may automatically collect certain information about your device, such as:

• Your web browser and IP address
• Time zone and location data
• Pages viewed and how you interact with the site
• Referral source (e.g., search engine or social media)

If you make a purchase or attempt to do so, we collect the following personal information:

• Full name
• Email address
• Shipping and billing address
• Phone number
• Payment details (processed securely via Stripe )

We also use cookies and tracking tools like Google Analytics to improve our website functionality and better understand how visitors interact with our store.

Why We Collect Your Information

We collect personal information to:

• Process and ship your orders
• Send you order confirmations and tracking details
• Communicate with you about your purchase
• Provide customer support
• Improve our services and user experience
• Notify you of product updates, sales, or promotions (only if you opt in)

How We Protect Your Information

Your payment and personal data are processed securely using SSL encryption and transmitted to our trusted payment processor (Stripe). We do not store your full credit card or debit card details on our servers.

Only authorized team members and shipping partners have access to relevant information, such as your name, address, and contact number, for delivery purposes.

Data Retention

We retain order-related information (e.g., name, address, order history) for legal, tax, and customer service purposes. We do not retain your credit card or financial data after your order is processed.

Use of Cookies

We use cookies and similar technologies to enhance your shopping experience, remember your preferences, and personalize product suggestions. You can control cookie settings through your browser.

Guest Checkout and Account Creation

You may browse our store freely without creating an account. When placing an order, you have the option to check out as a guest or create an account for faster future purchases.

Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in law or business practices. The latest version will always be available on this page. Please review it periodically to stay informed.

Contact Us

If you have any questions about our privacy practices or wish to request the deletion of your data, please contact us at: [email protected]